Home I.T. That's Judgement-Free
Supporting every skill level, with patience and understanding no matter the task
Local, friendly tech advice and assistance for Hertfordshire residents
We’re a small business with a support team of 1! Serving home users in Hertfordshire and the surrounding area, it’s more than just your run-of-the-mill IT support. With a rich background covering aspects of hospitality, sport, technology and grounds keeping combined with over 15 years looking after I.T. professionally, our “geek next door” is in a unique position to rescue you from your digital dilemma. Picture a tech-savvy sidekick who is friendly and doesn’t use jargon, whose ethos is being approachable and affordable, all as part of a mission to make technology simple, fun and exponentially less scary than you thought.
Whether it feels like you’re navigating a maze blindfolded, or you are truly the master and commander of your high-tech ship who just needs a little nudge in the right direction – we’re here to help, and we never, ever, judge.
Let’s demystify the digital world one laptop at a time. We’ll guide you through the wilderness with patience, wisdom and, hopefully, a sprinkle of humour.
We partner with a network of trusted technology experts, so can guarantee solutions that are not only effective but also tailored to your specific requirements. The range of services below are designed to keep your digital kingdom running smoothly and securely.
Home IT Support Services
Software Support
From troubleshooting software issues to guidance using Microsoft Office, we can get you confident and proficient in using your device.
Health Checks
Book in for a routine health check to make sure your computer is running to the best of its ability.
Printers & Hardware
Printers don’t always play nicely, or fairly! Count on us to sort out those pesky peripherals, or install your new printer or device.
Upgrades
Installations
Have you just bought yourself a new toy? We’ll transfer your files and set up your new device, just how you like it!
Virus Removal
We’ll investigate, clean up and help you select the perfect malware protection for the future with honest, impartial advice.
WiFi & Connectivity
New router? TV not connecting? CCTV offline? We’ve got you. Wireless networks for seamless coverage of your home.
Do you run a group or club? We can help manage your existing website, freshen it up or build a shiny new one!
Packages
See below for our “off the shelf” services and fees.
Tech Support
PC support at your home-
Scheduled visit / remote support
-
Repairs, computer training and advice
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£12.50 per additional 15 mins
outside of our usual service area.
Price includes VAT @ 20%
Virus Removal
Emergency Support-
Priority response
-
Remove, clean up and prevent
-
No fix no fee
outside of our usual service area.
Price includes VAT @ 20%
PC Tune Up
With recommended actions-
Health check of your computer
-
Remedial work
-
Report of recommended actions
outside of our usual service area.
Prices include VAT @ 20%
Home Office Installation
Network, Wifi, Devices-
Hardware supply and installation
-
Computers, WiFi and printers
-
Cabling and electrical works
Call us today: 01438 553211
Please contact us for further information on any of our services, or to book a computer repair.
If you’d prefer to email us, please use our enquiry form. We look forward to working with you.
Virus & Spyware Removal and Protection
We're here to get you back up and running
Whether a home or business user, it’s never been tougher to keep nasties from invading your PC. With relentless spam and phishing emails sometimes one click of a link is all it takes to open the door to intruders, or a barrage of unwanted and often unpleasant pop-ups.
We will carry out virus / spyware removal to include trojans, pop-ups, browser extensions and more. We’ll investigate, clean up and help you select the perfect protection for the future.
Protect Yourself
We’ll help you avoid catastrophe by recommending a security solution to suit your devices. By not partnering with any of the major software publishers Concordant can provide honest and impartial advice when selecting a security provider, many of which are free for home users.
For those wanting extra peace of mind we can provide a remote monitoring service with an optional integrated antivirus solution. We will be alerted to any issues on your device which may require attention.
Ransomware: the grim reality
In most cases a computer infected with this particular type of virus will need to be restored to its factory settings. The most effective way to protect yourself from ransomware is to ensure you have a regular backup of your files for a stress-free reload of your device. Click here for more information on backing up your data with Concordant.
Call us today: 01438 553211
Please contact us for further information on any of our services, or to book a computer repair.
If you’d prefer to email us, please use our enquiry form. We look forward to working with you.