IT Management Services from Concordant Technology
We understand that many small business operators and sole traders would like to have time to spend looking at replacing, improving, maintaining or even repairing the technology they use but it simply never makes it to the top of the to-do list.
That’s where we can benefit your business. Choose us as your technology management partner and we don’t just provide IT support, we offer you a solution.
Concordant Technology Management offers a flexible and bespoke IT Management solution for each and every client based not only on business and technological needs, but on your people too. By understanding your day-to-day operations we can ensure you only commit to the services and technology that you need, whilst also providing front line support for you and your users.
In most cases we become part of your team and will pro-actively look after as much or as little as you need us to. From “everything IT” down to a single system or device, we will work with your to get the most from your IT.
The key benefits of Managed IT with Concordant Technology Management are:
- Identification and ongoing appraisal of your IT system requirements
- Proactive monitoring of systems to reduce callouts
- Guidance through the complex web of IT security and compliance
- Implementation of new software, hardware and systems
- Good old-fashioned technical support, on tap
Are you a small business too?
We can help!
What is IT Management?
What is IT Management?
IT management is not just about managing technology; it’s about managing change.
How do we 'manage' technology?
Business Alignment
If it works, it works, right? Not always.
Not all small businesses have an IT department to keep an eye on the latest technology. It can be daunting to consider whether that system you've used for years is is just functional, or if it really does work in helping you meet your business goals.
Concordant will look at how your systems fit together and whether they truly work for your business. If they do - great! If they don't, that's when we help to explore suitable alternatives. We know that the right IT can solve problems but the wrong IT can create them!
Most businesses make use of computers and technology. Larger companies deploy entire teams devoted to asking, and answering, a very important question; are the IT systems we use the right ones for our business and our processes?
For smaller companies it can be hard to find the time - and often the motivation or courage - to challenge whether we are being economic with our use of technology. That's not to say everything always needs a refresh. We appreciate that a lot of small businesses are generational and questioning systems in place can be an emotional or awkward subject to broach. There will be a reason those systems were chosen, and we will guide you to making the decision whether they are still fit for purpose.
Without prejudice, CTM will appraise all of your IT systems and consider whether each one is fit for purpose, and how they complement each other as part of your wider technology landscape across the business. For specialist, or industry-specific, software we will work with you to evaluate alternatives using your expertise in your industry and our experience of how IT can not only solve problems but also create them.
Helpdesk Services
We're here for when things go wrong, just like a traditional support desk.
As a Managed IT customer we already know your systems and that gives us a head start at tackling any issues. This makes it easier for you and your team to explain problems.
We're here for when things go wrong, just like a traditional support desk.
As a Managed IT customer we already know your systems and that gives us a head start at tackling any issues. This makes it easier for you and your team to explain problems.
Once we gain an understanding of your whole IT infrastructure we discuss examples of the technical issues that your business could face during day to day operation, and categorise these with you. This initial process helps us to categorise and then prioritise all service requests so that we can respond within an agreed timeframe for each type of request.
We do this by looking at the severity of the problem (critical failures preventing any work being done, down to a bug/technical issue) and the reach across the business (whether it affects everyone, a team, or a single user) and combine these to prioritise each request.
This ensures your IT runs smoothly, and those that are most in need of help receive it first.
Partner Service Management
As well as providing front line IT support for your users, will liaise with all 3rd party suppliers and support teams to help your specialist systems run as efficiently as possible, and if required can also provide in-house solutions for:
- File backup
- Microsoft 365 licensing
- Microsoft 365 backup
- Helpdesk request management
- Remote monitoring and patch management
- Remote support
- Telephone solutions
- Managed WiFi
Configuration Management
Day to day tasks including user management, device management and system administration:
- Mailbox administration
- User administration
- File and network permissions
- System updates
We can be the custodian of all of your important usernames and passwords leaving you to run your business while we run your IT.
Day to day tasks including user management, device management and system administration:
- Mailbox administration
- User administration
- File and network permissions
- System updates
With Concordant as the master administrator for your systems you will enjoy peace of mind that your business-critical software and top-level passwords are under our protection.
We keep all credentials secure and encrypted. This greatly increases the security of your data and reduces the risk of sabotage and data loss through user error, and helps prevent the installation of unauthorised software. All of this results in less downtime and more efficient IT assets.
Network Infrastucture
With Concordant Technology managing your IT we can design, implement and maintain a robust network for your premises.
From reliable WiFi installations to server room management, we will help to ensure your network keeps you connected to the information and services that keep your business moving.
With Concordant Technology managing your IT we can design, implement and maintain a robust network for your premises with an architecture tailored to your needs.
Efficient and reliable network infrastructure forms the backbone of modern businesses.
Whether it's establishing secure connections, optimising network performance, or expanding infrastructure to accommodate growth, we ensure that your network operates seamlessly, allowing your business to thrive in today's interconnected world.
From reliable WiFi installations to server rooms and patch panel management, we will help to ensure your network keeps you connected to the information and services that keep your business moving.
Procurement
Maximise the value you get from your IT assets by selecting the hardware, software and services that align with your business goals and your budget.
From identifying requirements to finding the best supplier, Concordant can advise at every stage of the purchasing process and even act as a direct reseller where necessary.
Strategic procurement is vital in securing the right technology resources for your organisation's success. As your IT Management partner, Concordant will highlight opportunities for upgrading, maintaining and replacing your IT assets and services, guiding you in selecting the best products that align with your business objectives as well as when, and where to buy them.
Concordant can advise at every stage of the purchasing process and even act as a direct reseller where necessary.
From vendor selection to negotiation and project implementation, our aim is to streamline your procurement process, maximise the value you get from your IT assets and minimise costs, ensuring you invest in solutions that fuel your business.
Budgets and Finance
Effective IT budgeting is essential for optimising any technology investments while maintaining control of your ongoing costs. We collaborate with you to develop tailored budget plans aligned with your business goals.
Our approach involves a financial analysis of your current spend, cost optimisation strategies, and proactive planning to ensure that your IT platform not only sustains your business, but helps to generate significant returns.
Governance and Compliance
Compliance and regulations can be complex. We will help you make decisions that align the interests of your organisation and your IT; not one or the other. Our focus is on establishing governance frameworks, internal guidelines and processes to harmonise your business objectives with the capabilities of your IT setup.
The end result is increased organisational agility, security, compliance and innovation.
Governance in IT involves making decisions that align the interests of the organisation with the interests of the IT department - not one of the other.
No one can claim to know everything about IT, so we offer advisory services to help you navigate the complex web of compliance and where needed, we will do the research into specific regulations.
Our focus is on establishing governance frameworks and helping you to create internal guidelines and processes that harmonise business objectives with your organisation's specific IT capabilities and constraints.
Concordant Technology will be your technology partner and our recommendations can help you marry physical processes with digital systems. Implementing small amendments to operational procedures can often prevent wholesale changes to your IT systems; likewise a small change to a digital system can solve huge operational issues.
So, not only do we help you stay compliant, but there's an emphasis on promoting organisational agility, security, compliance and innovation while delivering value across all business functions.
Your Bespoke IT Service
Small Business Support Agreements
- Cloud Backups
- Remote System Monitoring
- Managed Anti-Virus
- Microsoft 365 Licensing
- WiFi Management
- Consumable replacements
- Website Management
- Prepaid Monthly Hours
- Management / IT Admin Services
- Unlimited Business Hours Support
- Unlimited Out Of Hours Support
- Remote Emergency Support
- On-Site Emergency Support
Call us today: 01438 553211
Please contact us for further information on any of our services, or to book a computer repair.
If you’d prefer to email us, please use our enquiry form. We look forward to working with you.