Business I.T. Support
Tailored for your small to medium enterprise
Serving Hertfordshire and the surrounding area
Introducing CTM Support, a local IT support service for small to medium sized businesses in Hertfordshire and surrounding areas. Despite being a compact team, our history spans diverse sectors and settings, including hospitality, sport, engineering, grounds-keeping and corporate; in the office, in the workshop or out in the field. With over 15 years of professional IT experience, our unique blend of skills positions us as more than just your average IT support provider.
Think of us as your trusted business ally, ready to tackle any digital challenge. Our smaller size means a real working partnership; we have a genuine interest in the success of your business. We pride ourselves on our approachability and affordability, with a mission to simplify technology and enhance your business operations. Whether your team is operating bespoke IT systems, requires constant assistance, or just a helping hand with their printer now and then, we’re here to take some pressure off your day-to-day operations.
At Concordant, we’re committed to you and your team. Our approach is thorough but grounded in patience, dedication and understanding to make your application of technology smoother.
Partnering with a network of trusted technology experts, we deliver support packages tailored to your business needs. Explore our comprehensive range of services below, designed to optimise your digital infrastructure and ensure seamless operations for your business.
CTM Support Services for Business
Helpdesk Support
User account management, maintenance, remote monitoring and emergency support for all of your systems.
Microsoft 365 Licensing
Work smarter together. Provision and management of Microsoft 365 Business licenses. Talk to us about steamlining your subscriptions.
Fast and reliable UK-based cloud backup with ransomware protection. For Windows, Mac and Microsoft 365.
Printers & Hardware
Maintenance, configuration and installation of your printer or device.
Upgrades
Advice, procurement, supply and installation of new hardware.
Training and Interpretation
We provide small group and one-to-one sessions targeted to your specific aims. Need help with jargon? Ask us to sit in and interpret training from your specialist software supplier.
We’ll investigate, clean up and help you select the perfect malware protection for the future with honest, impartial advice.
Telephone systems, internet connectivity, network troubleshooting, seamless WiFi provision, CCTV and firewalls.
We can help you manage your existing site, rebuild or completely redesign.
Helpdesk Support Fees
The below rates are based on IT Support only.
For the best value, consider a monthly support agreement, or use us as your IT department with our IT Management service. We can wrap up any of our other services and create a plan that works for you!
Pay-As-You-Go
Only pay when you need us-
Charged per 15 minutes
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No minimum charge
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Business hours support
Price excludes VAT
Emergency
Urgent response-
£29.50 per additional 30 minutes
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Remote & on-site
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Supplement for out-of-hours
Price excludes VAT
Prepaid
Prepaid Hours-
Purchase blocks of time
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Valid for 24 months
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Business hours support
Price excludes VAT
Monthly
Allocated hours-
Unlimited or set hours
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Business hours or 24/7
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Rolling agreement
Price excludes VAT
Your Bespoke IT Service
Small Business Support Agreements
- Cloud Backups
- Remote System Monitoring
- Managed Anti-Virus
- Microsoft 365 Licensing
- WiFi Management
- Consumable replacements
- Website Management
- Prepaid Monthly Hours
- Management / IT Admin Services
- Unlimited Business Hours Support
- Unlimited Out Of Hours Support
- Remote Emergency Support
- On-Site Emergency Support
Call us today: 01438 553211
Please contact us for further information on any of our services, or to book a computer repair.
If you’d prefer to email us, please use our enquiry form. We look forward to working with you.