Business I.T. Support

Tailored for your small to medium enterprise

Serving Hertfordshire and the surrounding area

Introducing CTM Support, a local IT support service for small to medium sized businesses in Hertfordshire and surrounding areas. Despite being a compact team, our history spans diverse sectors and settings, including hospitality, sport, engineering, grounds-keeping and corporate; in the office, in the workshop or out in the field. With over 15 years of professional IT experience, our unique blend of skills positions us as more than just your average IT support provider.

Think of us as your trusted business ally, ready to tackle any digital challenge. Our smaller size means a real working partnership; we have a genuine interest in the success of your business. We pride ourselves on our approachability and affordability, with a mission to simplify technology and enhance your business operations. Whether your team is operating bespoke IT systems, requires constant assistance, or just a helping hand with their printer now and then, we’re here to take some pressure off your day-to-day operations.

At Concordant, we’re committed to you and your team. Our approach is thorough but grounded in patience, dedication and understanding to make your application of technology smoother.

Partnering with a network of trusted technology experts, we deliver support packages tailored to your business needs. Explore our comprehensive range of services below, designed to optimise your digital infrastructure and ensure seamless operations for your business.

CTM Support Services for Business

Helpdesk Support Fees

The below rates are based on IT Support only.

For the best value, consider a monthly support agreement, or use us as your IT department with our IT Management service. We can wrap up any of our other services and create a plan that works for you!


Only pay when you need us
£ 59
per hour
  • Charged per 15 minutes
  • No minimum charge
  • Business hours support


Urgent response
£ 89
up to one hour
  • £29.50 per additional 30 minutes
  • Remote & on-site
  • Supplement for out-of-hours


Prepaid Hours
£ 49
per hour
  • Purchase blocks of time
  • Valid for 24 months
  • Business hours support


Allocated hours
P.O.A. Call for a quote
  • Unlimited or set hours
  • Business hours or 24/7
  • Rolling agreement

Your Bespoke IT Service

Small Business Support Agreements

For everything IT – from adding users to maintaining services – we can create a bespoke agreement based on your requirements and wrap any combination of services, products and service levels into a monthly fee, and agree on a pay-as-you-go rate for anything else.
We understand that for some sole traders and small businesses, a monthly IT support contract can be cost prohibitive. If it’s just our time that you need, we can provide pay-as-you-go options to give you flexibility. No monthly fee, just an hourly rate plus any replacement parts.

Call us today: 01438 553211

Please contact us for further information on any of our services, or to book a computer repair.

If you’d prefer to email us, please use our enquiry form. We look forward to working with you.

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For urgent issues call us on
01438 553211

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